Quote:
Originally Posted by hunton69
Does any one know the answer to this
To keep it simple we purchased some software 10 years ago the company changed hands 6 years ago they have given us upgrades for a small fee over the years. they are now telling me they should of been charging me a fee and there fore they gave me a month to agree. I have refused as i believe they should give me at least 3 months notice.
The sytem has now locked
Is that legal for them to do this?
I can understand the system not allowing me to add new data but the system has alot of information that i need access.
If what there doing is legal then any software company in theory could keep hiking up maintenance/support fees
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My Company produces software and maintenance agreements are ususally paid for for both upgrades and support. SAP and ORacle recently increased maintenance on their global customers (17 to 22% of the software cost per annum) but many have said no and other outfits are out their to support them on older versions.
IT IS VERY DANGEROUS for the software Company to initiate any cause or effect over a Company's or Firm's business operation. Whilst in dispute over an imposed increase your business operation should not be interupted as this will arm you with measurable damages.
I would check with a lawyer and threaten to sue them for losses as a result of business interuption as they should leave you alone and sell the benefits of upgrade.
Increasing maintenance is common place in hard times even by the biggest players but they never would stop somebody fro operating.
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