I will admit, on occasion I have been well impressed by them, most notably I wanted to buy a lifejacket for my mates toddler once, and they stocked nothing even close in size. I happened to be in there a couple of weeks later, and they'd bought in a whole range of child sizes.
But every time I order a merc bit, there's always hassle, they never phone me back, and I've waited 2 months before for a part that barrus had in stock, in the UK, for it to finally not arrive. I ordered it from the states in the end, got it in 7 days.
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