I think it would be a good idea if you made a feedback page so people can voice their opinions and experiences of customer service etc for different companys / people etc
stops people making the same mistake as others,
Something that could possibly have been avoided for example is VeryTrickys engines getting stolen because the same bloke that nicked his engines had nicked several others!
aslong as its kept as fact insted of opinion then there cant be any bickering etc
So What doya say?