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Old 16-01-2007, 07:19 AM   #1
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Ahhhhhhhhhh!

http://forums.screamandfly.com/forum...d.php?t=123695

I have been trying to contact rickracers for nearly a couple of weeks now. I finally got an email back from them a few hours after post this on S&F.
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Old 16-01-2007, 08:09 AM   #2
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i,ve stopped buying off them last time it took 4 months and then the order was incomplete. their customer service is crap
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Old 16-01-2007, 09:27 AM   #3
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When Rick started out, I made an order off him and was happy with both price and service.

Soon after, a guy on S&F called havasu barney claimed Rick had done the dirty on a deal with him - something along the lines that rick had sold a boat for barney, but kept the money. It turned out Rick was having some pretty tough times financially and the S&Fers rallied round him. I don't know whether Barney ever got his money or not, but it all went pretty quiet for a while. Barney was always a controversial guy and he ended up getting banned from S&F multiple times. I didn't always agree with what he said, but he was always vastly entertaining.

Anyway, since then I've kinda kept an eye on Rick, same as I do for any supplier I may use in the future. There does seem to be a cyclical pattern of extremely long lead times & lost orders. I believe the parts business is just a sideline and when his "normal" work is particularly busy, the boat parts business gets pushed aside. This I understand, although assuming this is the case, I do think he should be a bit more transparent about lead times and stock levels - if someone knows they're gonna wait 2 months, but get it cheap they can then make the decision themselves whether to pursue the order or pay more somewhere else and get the part quicker.

Would I order from Rick again - I'm not sure to be honest. Seeing your post on S&F, my first thought was "here we go again". But I've had just as much trouble ordering boat parts from a shop 4 miles away from my house before. Would be interested if Rick "makes good" now you've made it clear you're peeved, or whether he just fulfils the order and moves on.
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Old 16-01-2007, 11:16 AM   #4
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Matt is this the guy you are on about www.havasubarney.com
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Old 16-01-2007, 11:23 AM   #5
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Yeh.
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Old 16-01-2007, 12:24 PM   #6
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Yep ricks are a pain in the ass!
ordered a Detwiler jack about 2 months ago, they contacted my this morning for the first time since 28/11/06!!
our previous order of 2 gaskets took 11 weeks and my dad being very blunt with them lol..
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Old 16-01-2007, 10:37 PM   #7
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To be perfectly honest I didnt want to post that on S&F but after god knows how many emails it was the only thing I could think of that might get response. It worked! I have ordered stuff before from rickracers and waited ages for it but always got replys to my emails but whats pissed me off this time was I emailed and asked befored I ordered how long it was likely to take and hey said 3-4weeks maybe 5 so I thought ok. I ordered my stuff on the 08/10/06 and it was "shipped" on the 08/12/06 and its been 5 odd weeks and no delivery so where the hell it is? Thats what I wanted to know but my emails were ignored! Until I posted on S&F of course
In a nut shell it does not take this long to get the goods and ship them. If they sorted their problems out then they would have a good little mail order business!
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Old 23-01-2007, 07:47 AM   #8
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My shipment has been found in a warehouse in Miami!
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Old 23-01-2007, 08:24 AM   #9
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Could have been worse, apparently a lot of stuff ends up in Cairo for some obscure reason...

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Old 23-01-2007, 09:04 AM   #10
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Quote:
Originally Posted by DAVE View Post
Could have been worse, apparently a lot of stuff ends up in Cairo for some obscure reason...


And quite a bit has been found near Lyme bay
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Old 23-01-2007, 12:14 PM   #11
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Sheit!

I didn't now this! I was just going to order some stuff there Anyone that can recomend a good mailorder site in UK that have good service and all?

Thanks that saved me a hole lot of trouble
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Old 23-01-2007, 12:18 PM   #12
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Reckon all postal services are on a par with each other, but wherever possible I specify USPS since they're loads cheaper than UPS, DHL etc. I assume it was the shipping co that lost it in the warehouse?
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Old 23-01-2007, 08:03 PM   #13
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Quote:
Originally Posted by Matt View Post
Reckon all postal services are on a par with each other, but wherever possible I specify USPS since they're loads cheaper than UPS, DHL etc. I assume it was the shipping co that lost it in the warehouse?
I dont know the full in's and out's of it but I send stuff all over the world on a daily basis at work via many different carriers and I know for a fact that the minute something goes missing the carriers are alerted to it ASAP. I get atleast 2 calls a week telling me something has been lost!
In a nut shell once we have printed a label for a consignment then its scanned at every stage of the process so I find it very hard to believe that it was just sitting on a shelf somewhere in Miami just waiting for someone to stumble across it!
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Old 23-01-2007, 08:12 PM   #14
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Country: England
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Boat name: Never Enough
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I think their problem might be they have a minimum order value from their suppliers to get their prices low. They offer a very good price if you can standard the wait and lack of communications.
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