I think
is a bit harsh.
To me he sounds like just the sort of person that needs to be listened to to try and attract more people to the races.
IMHO the crews and people involved with the racing don't have the same expirience as Joe Punter who just comes to watch, ask just about anyone stood by the waterside and they will tell you much the same, unfortunatly you need these people to make an event as any potential sponser will look at asmall bored crowd and take their money elsewhere.
Ask him what he thinks will improve the shore side watchers day.
Before you ask I don't have the answers.